Important Delivery Information

Standard delivery is  £10.00 for a 24 hr courier service from date of despatch.Orders placed by 10am will be sent out the same day for next day delivery, those received after 10am will be sent out the next day. We cannot guarantee an arrival time.

Same day delivery service is also possible but only within the London W1 postcode area and for orders made before 12 noon Mon- Friday. We may be able to arrange same day delivery in Central London area outside this postcode but you will need to call the shop for a delivery cost and to place an order. We cannot guarantee an arrival time for any delivery

If in doubt please give us a call 0207 723 5500

There are no deliveries on Sundays and Mondays. STANDARD UK DELIVERY is next day for orders placed Monday – Thursday excluding bank holidays.

For orders placed between noon Thursday and noon Friday – Saturday delivery is possible if selected and the appropriate carriage price paid. If this supplement is not paid – orders taken after noon Thursday will be sent out Monday for delivery Tuesday.

We can take early orders for a specific date provided the delivery date is Tuesday – Saturday (excluding bank holidays) provided the appropriate additional delivery charge is paid for Saturday delivery. Charges shown at checkout.

For deliveries outside these days or out of our standard delivery zone 1 ( see below ) please email for quote to enquiries@rlflowerdesigns.com

Some products will be delivered via courier and some via postal services to UK mainland addresses, in the event of postal strikes all products will be sent via courier. Whilst every effort will be made to deliver the bouquet on your chosen date, the exact delivery date cannot be guaranteed.

Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address.

You may order on any day but need to bear in mind that your order will not be sent out until the first of these collection days following receipt of your request.

UK Delivery Zones

Zone 1
England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3. IF IN DOUBT CONTACT US

Zone 2
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Zone 3
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25

 

In the event of any queries please do not hesitate to contact us
RL Flower Designs, 84 York Street, London W1H1QR
Tel 0207 7235500
enquiries@rlflowerdesigns.com

Cancellations

Only cancellations given at least 48 hours before delivery date will be eligible for a refund.  Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day.  To cancel orders, please email enquiries@rlflowerdesigns.com

Name & Registered Office:
HEROES FLOWERS t/a RL Flower Designs,84 YORK STREET,LONDON, W1H 1QR
Company No.06973058